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All orders placed before 12:30 pm will usually be despatched the same day and any orders placed after this will be despatched on the next working day

Although every effort is taken to ensure our despatch times are met, they cannot be guaranteed

Orders are sent by Royal Mail’s 48 service, so please allow 2 to 5 working days for your order to arrive (Royal Mail's quoted timescales). We reserve the right to upgrade high-value orders to a courier service of our choice for insurance purposes - usually DPD or UPS

If you are located outside of the UK but would like to place an order, please contact us here

In line with distance selling under the Consumer Contracts Regulations, you have 14 calendar days after receipt of your goods to return them to us if you have changed your mind for any reason

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase. You are responsible for paying all postage costs associated with returning the item to us. Returns must be sent to Pozzani Pure Water Ltd, Fairfield Industrial Estate, Warwick Road, Louth, LN11 0YB and include your full name, delivery address and telephone number as per your original order