IX250/IX230-UC: Medium & Soft Water

All orders placed before 12:30pm will usually be dispatched the same day, Monday to Friday. Any orders placed after this time will be dispatched the next working day. Orders placed between 12:30pm Friday and 12:30pm Monday are dispatched on Monday.

Although every effort is made to ensure our dispatch times are met, they cannot be guaranteed.

Orders are sent via Royal Mail. Please allow 2 to 5 working days for your order to arrive. We reserve the right to upgrade high-value orders to a courier service of our choice for insurance purposes, usually DHL or Parcelforce.

If you are located outside of the UK but would like to place an order, please contact us using the phone number or email listed above.

In some instances, the fulfilment of our products may be handled by a third party, usually where bespoke packaging or specialist courier handling is required and suitable provisions are already in place with either the manufacturer or national distributor.

These orders will still ship via next-day courier; however, the cut-off times for same-day dispatch may vary depending on the supplier’s location.

In line with distance selling under the Consumer Contracts Regulations, you have 14 calendar days after receipt of your goods to return them to us if you have changed your mind for any reason

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase. You are responsible for paying all postage costs associated with returning the item to us. Returns must be sent to Pozzani Pure Water Ltd, Fairfield Industrial Estate, Warwick Road, Louth, LN11 0YB and include your full name, delivery address and telephone number as per your original order